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PhotonMedics Product Return Policy

PhotonMedics does Drop Ship orders for 3rd party companies. If your order was placed with a 3rd party company please contact them directly. If orders were placed from Amazon, please return via Amazon.If the product was ordered through AliMed directly please request a return through us. 

We strive to keep our customers satisfied by offering quality products, professional service, and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. Unless merchandise is defective, returns will be subject to a 20% minimum restocking fee (except where noted below). Non-stocked items that have been “drop shipped” from our vendor will be subject to restocking fees that vary by individual vendor. These guidelines must be followed in order to receive credit:

• Product must be in new, resalable, unmarked condition, and in original and unopened packaging.*
• A Return Material Authorization number (RMA) is always required. To obtain an RMA number, please fill out the form or contact AliMed Customer Service at 1-800-225-2610, Monday through Friday 8:30 a.m. – 6:00 p.m. EST.
• Refunds will be for merchandise value only. Returns cannot be accepted for special orders, custom products, shoes, products used for drinking or eating, orthotics in opened packages, books, videos, and toileting products.
• All returns are subject to a 20% minimum restocking charge. (Note: Medical Cart returns include a 25% restocking charge).
• There are no returns on discontinued items.
• Customers have up to 30 days to initiate a return from the invoice date on stock products and must be delivered to the Alimed warehouse at 297 High St Dedham MA 02026 within 60 days from the invoice date.
• No returns will be allowed on products with less than three (3) months of shelf life remaining.
• Please allow 3-4 weeks to process your credit.
• Credits exclude shipping and handling charges.
• No call tag/pickup slips will be issued. It is your responsibility to return the merchandise to AliMed, unless item is a non-stocked item in which case you will be provided different address details.
• photonmedics  will not accept any product returns with biohazard contamination.
• photonmedics cannot guarantee credit if a return is unauthorized or does not have an RMA number.
• To ensure prompt return processing, please write the RMA number on the outside of the returns shipping box.

  * Items arriving in bags or shrink wrap cannot be ripped or torn or will be considered opened.

Damaged Goods/Short Shipments

Must be reported within 5 days of receipt. It is also required to provide a picture of the damaged item/box through the additional information upload feature on the right of this page. Be sure to note any damage or poor box conditions when signing for packages. If shipment arrives damaged or with parts missing, contact the carrier immediately. Be sure to save product packaging. All shipping charges and risk of loss are F.O.B. shipping point and are the responsibility of the purchaser.

Defective Returns

Photonmedics will not accept defective returns for altered items. Please notify photonmedics immediately regarding a defect, and we will evaluate your request. To submit a damaged or defective return, please fill out the form and provide a photo.